1. Who we are

Wilmslow Sports Ticketing Limited (“we”, “us”, or “our”) is an executive sports ticketing sales hub, providing access to premium and hospitality tickets for sporting events.

We are the data controller responsible for your personal data under UK data protection law.

Our contact details:

• Business name: Wilmslow Sports Ticketing
• Website: https://www.wilmslowsportsticketing.co.uk
• Email: mark@wilmslowsportsticketing.co.uk
• Address: 38 Hawthorn Lane, Wilmslow SK9 5DG

If you have any questions about this privacy policy or how we use your personal data, please contact us using the details above.

2. Personal data we collect

We may collect and process the following personal data:

• Identity data (such as your name or company name)
• Contact data (such as email address, telephone number, and billing details)
• Transaction data (such as ticket enquiries, bookings, and purchase history)
• Marketing and communications data (such as your preferences in receiving marketing from us)
• Technical data (such as IP address, browser type, and device information)
• Any information you provide when contacting us or submitting an enquiry

We only collect personal data that is relevant and necessary for our business purposes.

3. How we collect your personal data

We collect personal data when you:

• Make an enquiry via our website or by email
• Request information about tickets or events
• Purchase or enquire about tickets
• Subscribe to our mailing list or marketing communications
• Communicate with us by phone, email, or other means

Some technical data may be collected automatically when you browse our website.

4. How we use your personal data

We use your personal data to:

• Respond to enquiries and provide information about events and tickets
• Supply executive and hospitality ticketing services
• Manage customer relationships through our CRM systems
• Process bookings, payments, and transactions
• Send tailored marketing communications about relevant sporting events, offers, or services
• Improve our services and customer experience
• Meet legal, regulatory, and accounting requirements

5. Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Contract – where processing is necessary to provide ticketing services you request
• Legitimate interests – to operate, grow, and market our business, and to manage customer relationships
• Consent – where you have opted in to receive marketing communications
• Legal obligation – where processing is required to comply with the law

You may withdraw your consent to marketing at any time (see section 9).

6. Marketing communications

We may send you marketing communications about events, tickets, or services that we believe may be of interest to you.

Marketing communications may be sent where:

• You have given your consent, or
• We have a legitimate interest and you are an existing or prospective customer

You can opt out of marketing at any time by:

• Clicking the unsubscribe link in our emails, or
• Contacting us directly using the details above

We will never sell your personal data to third parties for marketing purposes.

7. Who we share your data with

We may share your personal data with trusted third parties where necessary, including:

• CRM and marketing platform providers
• Website hosting provider: IONOS
• Payment processors and financial service providers
• Professional advisers such as accountants or legal advisers

All third parties are required to keep your data secure and only use it for specified purposes in line with data protection law.

8. International data transfers

We do not intentionally transfer your personal data outside the UK.

If any of our service providers process data outside the UK, appropriate safeguards will be in place to ensure your data is protected in accordance with UK GDPR.

9. How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

10. How we keep your data secure

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.

Access to personal data is limited to those who have a genuine business need to know.

11. Your data protection rights

Under UK GDPR, you have the right to:

• Be informed about how your personal data is used
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Object to or restrict processing in certain circumstances
• Request data portability

To exercise any of these rights, please contact us using the details in section 1.

12. Complaints

If you are unhappy with how we handle your personal data, please contact us first and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

13. Changes to this privacy policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.