1. Definitions and Status of Client

These Terms and Conditions (“Terms”) apply to all bookings, orders and contracts made with Seat Vault Limited (company number 17031641) whose registered office is at 38 Hawthorn Lane, Wilmslow SK9 5DG (“the Company”, “we”, “us”, “our”).

The client, purchaser or contracting party (“the Client”, “you”, “your”) confirms that tickets and/or hospitality are purchased either in the course of business or as a private client acquiring premium services.

The Client acknowledges that the Company does not operate as a consumer ticket outlet and that all tickets supplied are scarce, time‑critical and non‑replaceable.

These Terms are governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction.

2. Reservations and Contract Formation

All reservations are accepted strictly subject to availability and, where applicable, governing‑body approval.

A binding contract is formed only when the Company issues written booking confirmation by email.

The Company reserves the right to decline any booking without providing reasons.

3. Nature of Sports Tickets and Allocation Risk

Sports tickets supplied by the Company may be allocated prior to physical issue and may be nominative or subject to identity or usage restrictions imposed by rights holders.

Once tickets, hospitality rights or allocations are committed by the Company or its suppliers, the booking becomes irreversible.

Risk passes to the Client upon allocation, not delivery.

4. Prices and Market Conditions

Prices reflect scarcity, demand, market conditions and supplier costs and may change at any time prior to booking confirmation.

The Client acknowledges that prices may exceed face value and that no representation is made as to the original issue price of any ticket.

Only the services expressly listed on the invoice are included.

5. Payment Terms

5.1 Standard Payment Method

Payment is due strictly in accordance with the invoice.

Bank transfer is the default and preferred payment method.

Invoices are payable within 14 days unless otherwise stated. Bookings made within 30 days of an event must be paid in full immediately.

Tickets or documentation will not be released until cleared funds have been received in full.

5.2 Credit and Debit Card Payments (By Exception Only)

Credit or debit card payments are accepted only by prior written agreement and at the Company’s absolute discretion.

Where card payment is approved:

• only business or personal cards in the Client’s own name may be used;
• the Client confirms full authority to use the card; and
• all card processing fees, including merchant, banking and foreign exchange charges, shall be borne by the Client.

The Company reserves the right to withdraw approval for card payment at any time prior to processing.

6. Fraud Prevention and Verification

Given the value and regulatory sensitivity of sports tickets, the Company operates enhanced fraud prevention and verification procedures.

The Company may require, without limitation:

• photographic identification;
• proof of address;
• corporate authorisation;
• confirmation of source of funds; and
• signed payment authority.

Failure to provide requested verification promptly may result in cancellation of the booking without liability to the Company.

7. Chargebacks and Payment Disputes

The Client acknowledges that sports tickets and hospitality services are non‑returnable and non‑cancellable once allocated.

Any chargeback, card dispute or payment reversal initiated after booking confirmation constitutes a fundamental breach of contract.

The Client agrees to indemnify the Company in full for all losses, chargebacks, fees, penalties and costs arising and remains liable for the full contract value notwithstanding any interim reversal.

8. Cancellation by the Client

All cancellations must be made in writing and are effective only once acknowledged by the Company.

Upon cancellation after booking confirmation, the Client remains liable for 100% of the booking value.

Where the Company resells cancelled tickets or packages, it may retain 25% of the original booking value, with any balance refunded at the Company’s discretion.

The Company has no obligation to mitigate the Client’s liability.

9. Event Scheduling, Weather and Play Conditions

Sports events may be delayed, shortened, rescheduled or completed in altered formats due to weather conditions, safety considerations or governing‑body decisions.

Completion of any part of an event or session shall constitute fulfilment of the booking.

10. Event Cancellation or Rescheduling

If an event is rescheduled, the booking shall remain valid and hospitality services may be varied.

If an event is cancelled, no refund is due unless and until a refund is received from the official rights holder, and only to the extent received.

Clients are strongly advised to arrange appropriate insurance.

11. Third‑Party Rights Holders and Suppliers

The Company acts as agent in arranging tickets supplied by governing bodies, venues and official rights holders.

The Company accepts no liability for acts or omissions of third parties. Any liability shall be limited to the return of sums actually received by the Company for the affected tickets or services.

12. Delivery and Collection

Tickets may be delivered electronically, by secure post or collected in person, at the Company’s discretion.

The Client is responsible for providing accurate delivery details and for safe receipt.

13. Conduct, Accreditation and Usage

Attendance at events is subject to venue rules, accreditation terms and applicable law.

Any Client or guest refused entry or removed for misconduct, misuse, unauthorised resale or breach of venue rules shall forfeit all rights to the booking without refund.

14. Lost, Stolen or Invalid Tickets

Tickets are issued at the Client’s risk.

Lost, stolen, damaged, misused or invalidated tickets will not be replaced or refunded.

15. Confidentiality

Pricing, allocations, supplier relationships and booking details are confidential and may not be disclosed without the Company’s prior written consent.

16. Limitation of Liability

The Company shall not be liable for indirect, consequential or economic loss.

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

17. Entire Agreement and Variation

These Terms constitute the entire agreement between the parties and supersede all prior discussions or correspondence.

No variation shall be effective unless agreed in writing by the Company.